Terms of Service

Please read these terms carefully before using our services

These Terms of Service (the "Terms") are a contract between you and Calenzy Pte. Ltd. ("Calenzy", "we", "us"), a company registered in Singapore at 160 Robinson Road, Singapore 068914. You can reach us at support@calenzy.com or by phone at +65 6232 7812.

They apply to everything we provide: the website calenzy.com, the dashboard at calenzy.app, the public pages we host for you (booking pages on book.calenzy.com, digital menus on calenzy.menu, websites on calenzy.site or on your own domain), our APIs, the Calenzy and Uptime mobile apps, our Cloud services (domain names, email, hosting, storage and software licences), and the work our Studio does for you (together, the "Services"). Our consumer apps Currenzy and Smoky are covered by the notices published inside those apps.

By creating an account, subscribing, accepting a quote or otherwise using the Services, you accept these Terms, our Privacy Policy and, where we process personal data on your behalf, our Data Processing Agreement. If you do not accept them, do not use the Services.

The Services are for businesses. You confirm that you use them for your own trade, business, craft or profession, that you are at least 18 years old, and that you have the authority to bind the business you register.

Last updated: 18 September 2026. The English text governs; the French version is a translation for convenience.

1. Your account and your team

You register with a business name, an email address and a password, or with a Google or Apple account. The information you give us must be accurate and kept up to date. You are responsible for keeping your password confidential and for everything done under your account.

An account belongs to a business (a "client account") and can have several users. The first user is the Owner. Owners manage billing, invite and remove team members and set what each member can do. Every client account keeps at least one Owner. Each plan includes a number of team members; beyond that number you can add seats from your billing page.

When you invite someone, you confirm that you are entitled to give them access to your business data. Invited users accept these Terms when they join. Removing a user ends their access at once. You remain responsible for what your users do.

Calenzy staff can open your account to support you, investigate a problem or keep the Services secure. We do this only when needed and only for those purposes.

2. Plans, trial, prices and payment

Plans. The dashboard is sold as a subscription in three plans, Essential, Pro and Premium, billed monthly or yearly. What each plan includes, and its limits, are shown on the pricing page and on your billing page. Premium is a starting price: a dedicated server or other extras are quoted to you before they are added. Some long standing customers are on a custom plan agreed by email; for them the agreed terms take precedence over the plan descriptions.

Free trial. New client accounts start with a 14 day free trial of the Pro tools with reduced allowances. No payment card is asked for. Nothing is charged at the end of the trial: if you have not subscribed by day 14, the account locks (see section 3) and your data is kept as described there. One trial per business.

Prices and taxes. Prices are shown in the currency of the country you connect from (euros, Singapore dollars, New Taiwan dollars, Thai baht or US dollars) and that currency stays fixed for your subscription. Prices are final: Calenzy is not registered for GST or VAT and adds no tax. If the law of your country requires you to account for tax on a service bought from abroad (a reverse charge, for example) or to withhold tax, that is your responsibility and does not reduce what you pay us.

Payment. Subscriptions are paid by the payment methods our payment provider, Stripe, supports (cards and wallets such as Apple Pay). When you subscribe you save a payment method and authorise us to charge it for each renewal, and for any add on or upgrade you confirm, without asking you again each time. Card details are collected and stored by Stripe, never by us. We email you an invoice for every charge. Keep your payment method valid: if a charge fails you have 7 days of full access to fix it, after which the account locks until it is paid.

Changing plan. You can change plan from your billing page. The new price and the date it applies are shown before you confirm.

3. Renewal, cancellation, lapse and refunds

Renewal. Your subscription renews automatically at the end of each period, monthly or yearly, at the price then in force for your plan, until you cancel.

Cancellation. An Owner can cancel at any time from the billing page, or by emailing support@calenzy.com from the Owner's address. Cancelling stops the next renewal. Your access continues until the end of the period you have paid for: a monthly plan runs to the end of the paid month, a yearly plan to the end of the paid year.

Refunds. We do not refund a period that has started, whether monthly or yearly, except where the law of your country gives you a right we cannot exclude. Yearly plans are priced with two months free in exchange for the commitment.

Locked accounts. When a trial ends without a subscription, when a subscription is cancelled and its paid period ends, or when a renewal payment has failed for more than 7 days, the account locks. A locked account cannot be used to work, and the public pages served for it (booking page, menu, website) may stop being served. Your files stay stored and remain viewable and downloadable from the dashboard, read only. Nothing is deleted. Renewing or subscribing reopens the account as it was.

How long we keep a locked account. We keep the data of a locked account intact for at least 12 months after the end date. After that we may delete it, and we will email the Owner twice before doing so. You can ask us to delete it earlier at any time (see section 5).

Price changes. We may change the price of a plan. For an existing subscription we email the Owner at least 30 days before the new price applies, and it applies from the next renewal after the notice. If you do not want the new price, cancel before that renewal.

4. Plan limits and fair use

Each plan comes with allowances: storage space, emails and SMS per month, team members, mailboxes, locations, and a fair use allowance for AI features. The numbers for your plan are on the pricing page and on your billing page. The trial has smaller allowances. Bookings, appointments and contacts are not limited on any plan.

When you reach a limit the Services tell you and offer the next plan or an add on; they do not delete anything. An upload that would take you over your storage space is refused. A campaign that needs more emails than you have left this month is refused. Allowances refill at the start of each month and do not carry over. Add ons you buy are not affected by a plan change.

Use that is far beyond what a business of your size would normally need, or that degrades the Services for others (for example automated bulk use of AI features, or serving large downloads from hosting or storage in a way that looks like a content delivery network), may be throttled after we have told you, or priced separately by agreement. Files uploaded to the dashboard are limited to 10 MB for images and 20 MB for other files.

5. Your data and your content

It is yours. Everything you put into the Services or create with them stays yours: your business details, your clients and their bookings, your invoices, your contacts and campaigns, your menus, your files, your website and its texts and images, including texts and images our AI features produced for you. We claim no ownership of any of it.

What you allow us to do with it. You give us the right to host, store, copy, back up, process, display, transmit and adapt your data and content only as needed to provide the Services to you, to support you and to keep the Services secure. This includes serving your public pages to the people who visit them, sending emails and SMS on your behalf, and, when you use an AI feature, sending the relevant content to our AI provider. We do not sell your data, use it to advertise to your clients, or use it to train AI models.

Personal data of your clients. When the Services hold personal data about your own clients, guests or contacts, you are the controller of that data and we process it on your behalf. Our Data Processing Agreement is part of these Terms and sets out how. You are responsible for having a lawful basis to collect and use that data, for the notices you give your clients, and for answering their requests. We help you as described in the DPA.

Your responsibilities for content. You are responsible for what you publish and send through the Services: that it is lawful, that you own it or have permission to use it (including photos and people appearing in them), that it is not misleading, and that it respects other people's rights. We do not review your content in advance, but we may remove content or disable a page that breaks these Terms or the law, and we will tell you when we do.

Getting your data out. You can download your files from the dashboard at any time, including while the account is locked. Invoices and quotes are available as PDF. Email hosted with us is standard IMAP and can be exported with any mail client. If you need another export, ask us and we will find a reasonable way.

Deletion. An Owner can ask us to delete the client account and its data by emailing support@calenzy.com. We delete within 30 days, except what we must keep by law (invoices and payment records, kept for the period required for accounting) and what is needed to resolve a dispute. Deletion is final.

Keep your own copies. We back up the Services for disaster recovery (section 17), but backups are not a substitute for your own records. Keep copies of anything you cannot afford to lose.

6. Payments you take through Calenzy

Some features let your clients pay you: online payment for appointments and bookings, a card kept on file for a client, a fee charged when a client does not show up, and payment of an invoice. These payments go to your own Stripe account, which you open with Stripe under Stripe's terms and connect to Calenzy by entering its secret key.

You are the seller and the merchant of record towards your clients. We are not a party to those sales, we take no commission on them, and Stripe's fees are between you and Stripe.
We store your Stripe key encrypted and use it only to do what you asked the Services to do: create a payment when a client books or pays an invoice, save a card when a client agrees to it, charge a no show fee under the rule you set, and record refunds you make.
Refunds, chargebacks, disputes, receipts and taxes on those sales are yours to handle. Rules you apply to your clients (deposits, non refundable fees, cancellation deadlines, no show fees) must be lawful where your clients are, and shown to them before they pay. Consumer law in many countries limits what can be kept when a consumer cancels.
Card numbers are handled by Stripe only. Calenzy never sees or stores them.
A preview or staging version of your site or booking page refuses live payments unless a Stripe test key is set for it.
If Stripe restricts or closes your account, the payment features stop working until it is resolved.

7. Your public pages and your own clients

The Services publish pages for your clients: a booking page, a digital menu, a website, and for some businesses a reservation flow on your own site. You decide what they show: services, prices, opening hours, availability, the deadline before which a client may cancel, and the questions you ask. You are responsible for their accuracy and for the legal mentions, terms and privacy notice your own business has to display to its clients.

On your behalf the Services send transactional messages to your clients: booking confirmations and reminders, cancellation links, receipts, and the messages you write. Emails go out from a sender address you have verified. SMS is available on the plans that include it.

The data your clients enter on these pages is your data (section 5). Our booking pages tell your clients that the data goes to you and is processed by Calenzy for you, and link to our Privacy Policy; add your own policy when you have one.

8. Campaigns and messaging

You may send email and SMS campaigns to your contacts within your monthly allowance. You must:

send only to people who agreed to hear from you, or whom you may lawfully contact under the law that applies to them and to you (in Singapore the Spam Control Act and the Do Not Call Registry for SMS to Singapore numbers; in the EU the GDPR and the ePrivacy rules; equivalents elsewhere);
never import purchased, rented or scraped lists;
keep the unsubscribe link in every campaign and honour every unsubscribe and every complaint;
send from a verified sender address and identify your business clearly.

The Services enforce some of this for you: campaigns go only to contacts marked as opted in, an unsubscribe link is added, and addresses that bounce or complain are removed. We may pause your sending if complaint or bounce rates put our sending reputation at risk, or if we have reason to think a list was not lawfully obtained, and we will tell you why.

9. AI features

Several features use artificial intelligence: writing and editing your website and blog, drafting campaign emails, translating and proofreading menus, suggesting dietary tags and calorie estimates, generating photos, and writing first drafts during onboarding. These features are provided through a third party model provider (today OpenAI). The content you give a feature, and the parts of your account it needs to do its job, are sent to that provider to produce the result. Our provider does not use it to train its models.

AI output can be wrong, incomplete or unsuitable. Read it before you rely on it or publish it. During onboarding, texts, example services and example items are created for you to edit; check them before you share your pages.
You own the output we generate for you, and you are responsible for it once you use it.
Allergen tags and calorie figures are estimates from the dish description. They are not a substitute for your own allergen information, which the law makes your responsibility.
Generated photos are illustrations for your own pages. Prefer your real photos where they matter.
The website assistant can search the web and read a page you name, and tells you when it used them.
We never generate reviews or testimonials. Fabricated reviews are unlawful in most countries and are a breach of these Terms.
AI features have a fair use allowance (section 4) and may change as our provider changes.

10. Invoicing

The invoicing module produces invoices and quotes from what you enter. You are responsible for the content of your invoices: your legal name and identifiers, tax, numbering, mandatory mentions and retention, under the rules of your country. Texts suggested by the Services, such as a default footer with late payment terms, are suggestions to check with your accountant.

The module is not a certified or approved electronic invoicing platform. In France in particular, it is not a "plateforme de dématérialisation partenaire", and businesses subject to the French e-invoicing regime must route their invoices through an approved platform as the law requires. We will tell you if this changes.

11. Cloud: domain names, email, hosting, storage and licences

Cloud services are included in the plans as described on the pricing page, and can also be bought on their own at the prices on the Cloud page or in a quote. They are billed yearly in advance, except storage, which can be billed monthly, and they renew automatically unless you tell us to stop at least 15 days before the renewal date.

Domain names. We register domain names for you through the registrar NETIM. You are the registrant and the owner of the domain; we appear as the technical contact and manage DNS for you. The registrar's terms and the rights and responsibilities of registrants published by ICANN apply to your domain and are incorporated here. You must give us accurate contact details for the domain and keep them accurate. Prices per extension follow the registry's price and the renewal price is shown to you before you buy. A domain that is not paid for by its renewal date expires; the registrar may then delete it or make it available to others, and the mailboxes and email forwarding attached to it stop. For a limited period after it expires a domain can sometimes still be recovered, at the registry's restore fee, and only if you ask us to. You can transfer your domain to another registrar at any time, or keep it with us and point it elsewhere; we hold nothing back.

Mailboxes. Mailboxes we provide are hosted by our providers in France (OVH or NETIM). Webmail runs on our own server in Singapore and relays to them. Each mailbox has the storage quota of its plan. The mail platform is redundant against hardware failure, but we do not keep point in time backups of mailboxes unless you buy a storage plan for that purpose; keep your own copies with a mail client. Mailboxes attached to a domain end when the domain ends. Mail is standard IMAP and SMTP and you can move it out at any time. You must not use mailboxes to send spam or unlawful content.

Hosting. Websites and applications we host for you run on servers we operate, shared with other customers unless you have a dedicated server. We have administrative access to the hosted files in order to operate, secure, back up and support the service. If you or your developers upload your own code, you are responsible for it and for its security; we may take a site offline that is compromised or attacking others, and tell you at once. Access for your developers is by SFTP with a key we issue. Resource use must stay reasonable for a business site. Dedicated servers for Premium are provided in the region you choose from those we offer, at the price quoted to you.

Storage. Calenzy Storage is billed on the space used, from the first gigabyte, at the prices published. While it runs on our current infrastructure, a fair use limit applies to downloads: monthly outgoing traffic up to the volume stored is included, and we will talk to you before charging anything above that.

Microsoft and Google licences. When you ask us to, we buy Microsoft 365 or Google Workspace licences for you, set them up and support them, and put them on one Calenzy invoice. The licence itself is a contract between you and Microsoft or Google under their own terms, which you accept when you use it. We are not a reseller or partner of either company. Licences are prepaid for a year and we can refund one only to the extent the vendor refunds us.

Support and availability. Plans include support by email and through the dashboard; Pro and Premium are answered first. We give no guaranteed response time or uptime percentage. Section 17 describes what we do to keep the Services running.

12. Studio services

Our Studio builds websites, applications, designs, content and marketing for you on a project or retainer basis. Each job is described in a quote or proposal that states the scope, the price, the payment schedule and any deposit. The quote, once you accept it by email or in writing, is part of these Terms, and if it says something different from these Terms it prevails for that job.

Ownership. When a job is paid in full, the deliverables made for you become yours. Tools, code, templates and know how we owned before or use across customers stay ours, and you receive a licence to use them as part of the deliverables. Third party components (fonts, libraries, stock images, services) come with their own licences, which you accept.
Your material. You provide the texts, images, logos and information the job needs, with the right to use them, and you check what we deliver. Unless the quote says otherwise, a job includes the revisions stated in it, and further changes are quoted separately.
Timing. Dates in a quote are estimates that depend on your feedback and material arriving on time.
Portfolio. We may name you as a customer and show the work we did for you on our website and in proposals, unless you tell us not to.
Hosting and maintenance. Sites and applications we host after delivery are covered by section 11; maintenance is as described in the quote or retainer.

13. API and connected accounts

API. We give some customers programmatic access through API keys. Keep your keys secret, use them only for your own business, and stay within the rate limits we set. API access is part of the subscription and ends with it. We may change the API with reasonable notice and will keep documented versions available for a transition period when we can.

Connected accounts. You can sign in with Google or Apple and connect other services to your account: your Google Business Profile, Meta, Stripe, Xero, and others we add. When you connect one, you allow us to exchange data with it as the feature describes, under that service's own terms. You can disconnect it at any time from your settings, and the feature that depended on it stops.

14. "Powered by Calenzy"

Public pages served by the Services carry a small "Powered by Calenzy" credit linking to our website. It is part of every plan and cannot be removed at present. It does not show anything about your account or your clients.

15. Acceptable use

You must not use the Services to:

break the law, or the rights of others, or help someone else do so;
send spam or unlawful messages, or collect people's details to do so;
publish content that is fraudulent, defamatory, hateful, sexually explicit, or that promotes violence or illegal activity;
host or distribute malware, phishing pages, or content that infringes copyright or trademarks;
attack, probe or overload the Services or our providers, or try to get around access controls, limits or the plan gates;
share an account beyond your team, resell the Services, or run them for businesses that are not yours without our agreement;
copy, reverse engineer or build a competing product from the Services beyond what the law allows.

16. Suspension and termination

By you. You can cancel your subscription (section 3) or ask us to delete your account (section 5) at any time.

By us. We may suspend an account or a page at once, with notice to the Owner, if we reasonably believe it breaks these Terms or the law, endangers the Services or other customers, is the subject of a payment dispute or chargeback, or if a provider we depend on requires it. We lift the suspension when the problem is fixed. We may end the contract with 30 days' notice for repeated or serious breach, and may stop providing a Service or the Services altogether with at least 90 days' notice, in which case we refund any prepaid period not used.

When the contract ends, sections 5 (your data), 18, 19, 20, 22 and 23 continue to apply, and section 3 governs what happens to your data.

17. Security, backups and availability

We protect the Services with measures appropriate to a small business platform: encrypted connections everywhere, passwords stored hashed, secret keys you give us stored encrypted, access to your account controlled by membership and permissions, servers kept updated and monitored, and staff access limited to what support needs. We back up the Services daily for disaster recovery and keep those backups for 7 days. We tell you without undue delay if we become aware of a breach that affects your data, and we help you meet your own obligations, as the DPA describes.

We work to keep the Services available at all times, but we do not guarantee uninterrupted service. Maintenance, provider incidents and events beyond our control can cause interruptions. Where we can, we schedule maintenance outside business hours in your region and announce it in the dashboard.

18. Intellectual property

The Services, their software, design, templates, documentation and the Calenzy name and logos belong to Calenzy or its licensors. Your subscription gives you a licence to use them for your business for as long as it lasts, and nothing more. Your data and content stay yours (section 5). If you send us ideas or feedback, we may use them without owing you anything.

19. Warranties and liability

We provide the Services with reasonable skill and care, as described on our website and in these Terms. Apart from that, the Services are provided as they are: we do not promise that they will meet every need, be free of errors, or be available without interruption, and we give no other warranty, express or implied, to the extent the law allows us to exclude it.

Cap. Our total liability to you for everything arising out of the Services or these Terms, in contract, tort or otherwise, is limited to the amount you paid us in the 12 months before the event giving rise to the claim.

Excluded losses. We are not liable for indirect or consequential loss, loss of profit, revenue, business, goodwill or anticipated savings, or for loss or corruption of data where you have not kept your own copies as section 5 asks, or for anything caused by your content, your own code, your clients, a connected service, or a third party we do not control.

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited under the law that applies.

20. Indemnity

You will compensate us for losses, costs and reasonable legal fees arising from a claim by a third party (including your clients and authorities) caused by your content, your use of the Services in breach of these Terms or the law, your messaging, the sales you make through the Services, or the data you collect from your clients. We will tell you promptly about such a claim and let you take part in its defence.

21. Changes

To the Services. We improve the Services continuously and may add, change or remove features. If we remove a feature you pay for or make a change that materially reduces what you get, we tell the Owner at least 30 days ahead, and you may cancel with a refund of the unused prepaid period if the change is unacceptable to you.

To these Terms. We may update these Terms. Minor changes take effect when posted with a new "last updated" date. For material changes we email the Owner at least 30 days before they take effect. Using the Services after that date means you accept the new Terms; if you do not, cancel before it.

22. Governing law and disputes

These Terms are governed by the laws of Singapore. If we have a dispute, we will first try to resolve it by talking, and each of us will answer the other's written complaint within 30 days. If that fails, the courts of Singapore have exclusive jurisdiction, and each of us submits to it. Where the law of your country gives you mandatory rights to bring or defend a claim at home, these Terms do not take them away.

23. General

These Terms, the Privacy Policy, the DPA, the pricing page, and any quote you accept are the whole agreement between us for the Services and replace earlier versions.
We may transfer this agreement to a successor of our business; we will tell you if we do. You may not transfer it without our consent.
Neither of us is liable for failing to perform because of events beyond reasonable control, other than the obligation to pay.
If a part of these Terms is found unenforceable, the rest still applies.
Not enforcing a right at one time does not waive it.
Notices to you are sent to the Owner's email address on the account; notices to us go to support@calenzy.com.
We are independent contractors; nothing here creates a partnership, agency or employment.

24. Contact

Calenzy Pte. Ltd.
160 Robinson Road
Singapore 068914
Email: support@calenzy.com
Phone: +65 6232 7812
Data protection: dpo@calenzy.com